Shipping Policy

We'll do our best to get your order to you in the possible fastest and most cost effective manner. The shipping policies are as follows:

  1. When your full payment is clear in our bank account we will email you a shipping confirmation. Please check enclosed details of shipping date, courier company and tracking number. Please note it will take 1 to 2 business days for banks to clear your payment if you pay by bank transfer.
  2. Delivery usually takes 1-2 days for Auckland metropolitan area and 3-5 days for other areas. Please inform us if you don't receive your order within this reasonable time.
  3. Please check the package when you receive your order. Take photos of broken package before you sign to the courier driver and inform us immediately.
  4. Please note that delivery is not available on weekend and public holidays. We will ship on the following business day.
  5. If you are not at home, the driver will leave the parcel on the front doorstep or at the nearest location. If the driver cannot access your property, the courier driver will leave a notice in your mailbox for you to pick up the parcel at the depot. 
  6. After receiving the parcel containing frozen products, please open the parcel and refrigerate the products as soon as possible. 

--------------------------A warm reminding for placing orders:

  1. Our system will automatically calculate shipping fee for you. You can choose to pay the shipping fee for shipping order to you; or to avoid shipping fee by picking up at one of our stores.
    Please note that we will email you a shipping confirmation only after having received full payment. Please show your shipping confirmation at our store if you choose picking up your order.
  2. Extra fee will apply for Rural area delivery. This extra charge is not included in free shipping promotions.
  3. Please contact us if your order is over 25KG. We will check the shipping fee for you.
  4. Please pay your order online only. Our store staffs won't accept payments for online orders. Please contact us should this cause any problem to your order.

If you have any question please Contact Us or call our service team at 021-1493168